Return Policy

RETURNS:

Welcome to Dynoktoberfest, Your premier destination for high-quality sports goods. We understand that sometimes a product may not meet your expectations or needs. That’s why we offer a straightforward return policy to ensure your satisfaction. Please take a moment to familiarize yourself with our return policy guidelines below.

1.  Return Eligibility:

·         You may return items purchased from Dynoktoberfest. within 14 days of delivery.

·         Returned items must be unused, in their original condition, and include all original packaging and tags.

·         Customized or personalized items are not eligible for return unless they are defective or damaged upon arrival.

·         Clearance or final sale items cannot be returned or exchanged unless they are defective or damaged upon arrival.

 

2.  Initiating a Return

·         To initiate a return, please contact our customer service team at (info@Dynoktoberfest.com) or visit our website’s returns page.

·         Provide your order number, the item(s) you wish to return, and the reason for the return.

·       Our customer service team will assist you with the return process and provide any necessary instructions.

 

3.  Return Shipping:

·         Customers are responsible for return shipping costs, except in cases where the item received was incorrect, defective, or damaged.

·         We recommend using a trackable shipping service and retaining your shipping receipt for your records.

·       Ensure that the returned items are securely packaged to prevent damage during transit.

 

4.  Inspection and Processing:

·         Once we receive your returned item(s), our quality control team will inspect them to ensure they meet the return eligibility criteria.

·         Refunds or exchanges will be processed within 1-3 business days after the returned item(s) have been received and inspected.

·       Refunds will be issued to the original payment method used for the purchase.

 

5.  Damaged or Defective Items:

·         If you receive a damaged or defective item, please contact us immediately upon receipt to arrange for a replacement or refund.

·         Provide clear photos of the damaged or defective item(s) to expedite the resolution process.

·       We will cover the return shipping costs for damaged or defective items and ensure that you receive a replacement or refund promptly.

 

6.  Policy Updates:

       Dynoktoberfest reserves the right to update or modify this return policy at any time without prior notice. Any changes will be effective immediately upon posting on our Website.

·         It is your responsibility to review this return policy periodically for updates or changes.

·         We value your satisfaction and are committed to providing exceptional customer service at Dynoktoberfest. If you have any questions or concerns regarding our return policy or need assistance with a return, please don't hesitate to contact us. Thank you for choosing us!

 

Dynoktoberfest.

info@Dynoktoberfest.com

+1 (917) 473-8181